Policies

Returns, Refunds and Exchange Policy

 

How to return an item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. All items must be returned within 30 days of purchase.

 

1. Please email sarahstobaccoshoppe@gmail.com  to request a refund and we will assign you a tracking number.

 

2. Mail your item to:

 

Sarah’s Tobacco Shoppe

Attn.: Returns Dept.

4329 Central Avenue NE

Columbia Heights MN 55421

 

3. Include in your package a signed letter stating the reason for your return and the original receipt.

 

 

 

Return Expectations

 

-Some items may not be able to be returned, such as: Liquid if it’s been opened.

 

-Merchandise that has been worn out or altered will not be accepted for return or exchange.

 

- All items are subject to a 10% restocking fee that will be deducted from your refund.

 

-We do not refund the original shipping and handling that you paid on the order.

 

 

 

Payment Policy

 

Accepted methods of payment:

 

- Credit Card (Visa, Master Card, American Express, Discover)

 

- Check/Money Order

 

Mailing Address for Check/Money Order:

 

Sarah’s Tobacco Shoppe

4329 Central Avenue NE

Columbia Heights, MN 55421

 

 

 

Shipping Policy

 

All orders are shipped within 48 hours Monday-Friday 8 am-5 pm

Carriers we use are: USPS and UPS

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